What is NDR? What retention metrics are available?

Written By ScaleXP Customer Success (Super Administrator)

Updated at July 17th, 2025

NDR is Net Dollar Retention, also known as Net Revenue Retention– Net Revenue Retention measures the percentage of revenue that a company retains from its existing customers over a given period of time after the offsetting impact of upsells or expansions.   

Edit Net Revenue Retention in Settings>Metric library.  

Read more about Revenue Retention metrics here. 

Read more about Net Dollar Retention here. 

You may also be interested in these revenue retention metrics which are automatically included in ScaleXP:

  • Renewals Retention (2 definitions)  Edit Renewals Retention in Settings>Metric library.  Renewals Retention Rate measures the percentage of customers or subscriptions that are successfully renewed at the end of a specific period. Read more about Renewals Retention Rate here.
  • Revenue Growth Rate (2 definitions) View and edit Revenue Growth Rate in Settings>Metric library. Revenue Growth Rate is the percentage by which a company’s revenue has increased or decreased over a certain period of time, most typically a quarter or a year. Read more about Revenue Growth Rate here.

Read more detail about how to edit all metrics in the Metric Library in this article: How to review and change the way a metric is calculated; how to edit a formula