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This article answers the question - why are my charts and reports showing CAC as blank or wrong? - and...
July 14th, 2025 3 views 0 likes
Revenue per customer is not working as intended. I need to change the time period for revenue, or the...
July 14th, 2025 views 0 likes
NDR is Net Dollar Retention, also known as Net Revenue Retention– Net Revenue Retention measures the percentage of revenue that...
Use Configure Report at the top of the Customers tab to select which account codes to include in any Customer...
The MRR View is found on the Customers tab (top bar). The MRR View reflects a full month of revenue,...
July 14th, 2025 2 views 0 likes
ScaleXP can be used both to automate and review your deferred revenue recognition as well as your business KPIs...
July 14th, 2025 1 views 0 likes
To link the data from the Customers tab to Reports, Dashboards and Presentations, on the Customers page, select the report...
Change the definition used for reporting Upsold and Downgraded customers and revenue to exclude changes below a specified amount, either...
It is easy to change what a metric is called. Go to 'Settings', 'Metric Library' and click on the edit button...
View and adjust the automated definitions for MRR, ARR, CAC, CAC Payback, Cash Burn, Cash Runway, Churn Rates, Retention...
Annual recurring revenue is generally calculated as monthly recurring revenuemultiplied by 12. In the ScaleXP system, two views of ARR...
Throughout ScaleXP, you'll see reports, dashboards, presentations and metrics refer to MRR (monthly recurring revenue). The default definition of...
To modify or add a renewals mapping, go to 'Load Data', 'Connections,' then click on the 'More' icon (three horizontal...
ScaleXP provides fully editable automated metrics. Create your own definitions for metrics and KPIs and then use them in any...
July 14th, 2025 7 views 0 likes