Why do MRR or Customer numbers on Dashboards not match the Customers page?

Learn why discrepancies might arise between MRR or Customer numbers on Dashboards and the Customers page

Written By ScaleXP Customer Success (Super Administrator)

Updated at July 16th, 2025

If the figures on Dashboards do not match the reports on the Customers page for the same time period, it is likely one of the following:

  • You have not selected the Customers page report selected for global reporting, with the globe icon next to it, so the filters are not the same.
  • Your Customer page time period filters are excluding some invoices which are included in Dashboards. Try setting filters on the Customers page to include future dates, in case the Dashboards are picking up invoices booked in the current period which impact prior months. This will ensure the figures are the same.