On the 'Customers' tab, why are there small differences between the invoice level detail and total revenue?

Written By ScaleXP Customer Success (Super Administrator)

Updated at July 15th, 2025

In the Customer tab of the system, displayed values are rounded.  This can result in small differences (typically no more $1 or $2) if you look across many invoices or lines. 

Here are the details of how the system rounds:

In displaying the spread revenue per month at the invoice level , amounts are rounded to the nearest $1/ £1 / €1. 

In displaying the spread revenue per month at the customer level , amounts are rounded to the nearest $1/ £1 / €1. 

The rounding is only for the display.  All data is stored to four significant digits. 

As an example, Customer ABC has 2 invoices with revenue to be recognised in June 2022.  Each annual invoice has a value of £10,000.  

Revenue from invoice 1 will display as £833.  The value stored in the database will be £833.3333.

Revenue from invoice 2 will display as £833. The value stored in the database will be £833.3333.

Across the two invoices, the revenue in June is displayed as £1667.  The value stored in the database is £1667.6667.

This display is intentional in order to make the visual display easy to review, across many invoices, customers and months.  

Finally, in the Deferred Revenue Journal report, the system will display values to two significant digits.  Using the example above, the system will display the value as £1667.67