Defining ARR: What to do if your ARR does not look correct

There are two definitions of ARR in order to make it easy to track a couple of views of this important metric. The default definition is MRR x 12.  MRR is calculated from the 'Customers' tab.  It will include all revenue accounts by default.  If this is not correct, all you need to do is tick the accounts to be included and save the report.   To do so just go to Customers (in the top menu) > MRR (on the left side of the page) > Filter by accounts.  Here you can select those to be included and save.  

There is a second definition of ARR – should this ever be required.  The definition is set in the Metric Library.   

To report on ARR

Go to the Customers tab (top bar) and select New Report (button top left).

In the pop-up window, select "Annual Recurring Revenue".

Set filters for "Accounts" to include, "Date Range" and any other relevant features.

Type in a "Report Name" and use the blue button to "Create New" report.

You will see the new report available in the sidebar at the left.

This report is based on MRR x 12 and is calculated for each month separately.

The ARR report uses the same rules for revenue allocation and currency conversion as the MRR report: How to show a full month view of revenue (as used for MRR) 

Read about other revenue reporting options here: Customers tab: where to configure and review revenue and customer information, MRR, ARR.