How do I unmerge customers?

Written By ScaleXP Customer Success (Super Administrator)

Updated at July 15th, 2025

To unmerge customers which invoice under different names and you have merged, use the 'Merge/Rename Customers' button on the Customers tab, which is found within the cog icon at the top right of the page. Select 'Merge/Rename Customers', then find the customer you wish to unmerge and select the trash can symbol to unmerge it, as per screenshots below. If you wish to split a customer which invoices under one name into two separate customers rather than one you have manually merged together, see How can I split a customer, for example to track end customers under a reseller agreement?