To unmerge customers which invoice under different names and you have merged, use the 'Merge/Rename Customers' button on the Customers tab, which is found within the cog icon at the top right of the page. Select 'Merge/Rename Customers', then find the customer you wish to unmerge and select the trash can symbol to unmerge it, as per screenshots below.
If you wish to split a customer which invoices under one name into two separate customers rather than one you have manually merged together, see How can I split a customer, for example to track end customers under a reseller agreement?
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- Customers tab: where to configure and review revenue and customer information, MRR, ARR
- Basic setup: Settings to configure when getting started
- How to add a budget or forecast
- How ScaleXP reads dates
- Prepaid Expenses: Best Practices and Quick Start Guide
- How to customize a chart
- How to configure your P&L and Balance Sheet in ScaleXP (single company)
- Deferred Revenue Journal: How to write deferred revenue journals to Xero or QuickBooks